Items shipped from GuangDong, China

We provide a variety of SHIPPING METHODS (including but not limited to the following).

1. Global Postal Transportation (EMS)

2. Standard commercial express (UPS, FedEx, DHL, etc)

3. The third party freight forwarding company (commercial courier company partner) transports to the dest

Note: We ship most of order to Europe by rail, and ocean freight to Oceania and North America.

Most orders are received in 3-6 weeks from order to delivery. Add a few days for custom orders.

Yes, we do. If you need the part, you only need to change the size and color just simply send an email to support@productmetal.com.
If you have a specific accessory design in your mind and did not find it on our website, we could be able to help as well.

Yes, all our products come with 2-year manufacturers guarantee.
We will resend the parts freely to replace after an investigation into the damage fixture.

All payments made on the KimiLighting website are highly secure. Our website uses 128 bit SSL encryption technology and is certified level 1 PCI DSS compliant. This is the same level of encryption used by large banks to keep your information secure. As such you can rest assured that any information submitted on our site is secure.

Placing an order at our online shop is easy.Let’s go through the process quickly.ORDERING A-ZOnce you find something you love, click the “ADD TO CART” button.When you’re done adding items to your cart, click the “CART” button.Make sure you’re happy with everything in your cart, and click “PROCEED TO CHECKOUT”.Fill in your name, email, address, city, etc.We only use this info to ship your order.If have discount code,you can enter discount code and click apply.Click “CONTINUE TO SHIPPING” and then select yourshipping method and payment method and follow the instructions.

Orders can be placed without creating an account.
Of course we suggest you create an account. You can enjoy a better shopping experience.

We accept American Express, Mastercard, VISA, PayPal, and Google/Apple Pay for payments on the website.
We recommend that you choose Paypal payment, Paypal buyer protection policy, how to use Paypal for payment, you can visit Paypal.

The order fee does not include any tax, usually you will not pay other additional fees for the order. Because the shipping method and the policies of each country are different, you may pay customs duties or value-added tax after the package arrives in your country. For more information, please consult the customs service staff in your country, or contact us.

If you need cancel or modify your order, please contact us via email as soon as possible, as well as all methods of contacting us on the page.

After the order is shipped, we will contact you by email, and the shipping method and tracking method will also appear in the email.

Please read the return page or contact us.

• We provide standard free shipping for all customers. For more information read the Shipping page. https://productmetal.com/pages/shipping-policy
• We offer a 30-day return and refund policy. For more information, visit the Refunds Policy. https://productmetal.com/pages/return-refunds-policy

We will complete the refund within 3 days after receiving the return.The arrival date is subject to bank information.

If you want to cancel the order, please contact us, or send an email to support@productmetal.com

Whatsapp:+13380953467
Email: support@productmetal.com
Our team responds to emails during regular business hours and our response time is generally within 24 hours. Response times are also usually dependent on the content of the email.